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I just spoke with Tommy on the phone who was the manager in charge of this situation apparently. I decided to try playing on BetOnline after I had seen them advertising on a few poker related websites and saw that they accept US players. Very shady, but at least not all out theft. I am glad I am getting my money atleast but can say I do not think there is any way I would ever play at BetOnline again. GL with your situation. Tristan said I would need to speak with the Poker Manager, but he was not in at that time. He also was going to go public with his story today if he did not get an answer by today. Will still continue to post future updates. No they have to ban pokerstars , the only honest site out there GL with getting the money back. Unfortunately I have a feeling that they will not release any hand histories because they know they are scamming me and it is their last excuse not to pay. I will be posting this everywhere I can and will be filing a report out with sportsbookreview also. Assuming there was no chip dumping, etc. Any advice or help from betonline people? And there's nobody out there who bans these sites. I told them that if they did not resolve this or at least investigate it further by November 16, that I was going public with what happened to me. I have not heard back since and have not received any hand histories. This is completely ridiculous and a lie. My name is Greg and I have been a professional poker player for about 2 years. I am hoping that someone like NoahSD can do this for me if they finally send me the hand histories.

Hello, pocket 5's. He told me that my bank wire had been cancelled because my account was being reviewed by the Poker Department. Good luck man, I really hope you get your money.

THEN, I had a straight and they gave the win to a 3 of a kind. Only first heard about this site a more info days ago.

The software cheats! The games on the site were super soft for the stakes they were at, and I did of course run pretty well also.

He seemed like a nice guy and he genuinely cared about what happened. I have only witnessed it happening during tournaments. Thank you Jamin Stokes for letting me post your name publically and helping me out in this situation. When I tried logging into my poker account later on November 10, it said my account had been temporarily disabled.

I play mid and high stakes nl holdem nlnl mostly across some of the few sites that are left for American players to play on. I checked on Monday to see if it had been processed, how to get rid of blackjack table on betonline said it had been cancelled.

I heard they move extremely slow with everything like Cakeand this incident sounds like something Cake would try to pull as well. I'm surprised you didn't cash some of it out sooner? It please click for source even more insane that they claim I chip dumped after I had been told by J.

Unfortunately at this point I have no choice but to go public with what has happened to me. This sounds like amazing news but I will not be too optimistic until I am able to touch my money.

It is declined also and the reason they claim is because I did not meet a roller over requirement. I ended up talking to this person and his name is Jamin Stokes and he is a well known professional poker player. Been trying to reach a manager and supervisor and get put on permanent hold.

Told i would be called Nov. I would try sending them documentation of what has happened incl. Yea as soon as I started making decent money and tried to withdraw of my betonline. I promised I would not release this information or his name until he told me I could do so because he asked me not to do so.

But I will personally send you the hands in which you were found cheating. I would coordinate with everyone else that has encountered this same problem, and petition whatever games commision that licenses this site. I witnessed another player with the nut flush get beat by a 3 of kind. He claims, which I really hope is the truth, that even though I recieved no bonuses at all that in how to get rid of blackjack table on betonline to withdrawal you still have to match the amount of your deposit in sports bets.

I told Tristan I would check back later to see if the Poker Manager was available. First of all, there should not be a rollover requirement because I received no bonuses at all when making my deposit. Again, I have never chip dumped or cheated on BetOnline or any site before ever.

They accuse me of chip dumping now after they cleared my poker account on November 9th saying that everything was alright and I could withdrawal now.

There was a hand where there software glitched and for some reason mucked my hand on the river when I had the nuts. You will see all of the excuses they have given to not pay me, and their final claim is that I chip dumped after earlier saying that my poker account had been reviewed and everything was fine and I was clear to withdrawal.

Thank how to get rid of blackjack table on betonline I hope this is not a case of taking advantage of U. How to get rid of blackjack table on betonline spoke with Chandler and after demanding to speak with a supervisor multiple times and being denied, he informed me click the following article my account had been suspended due to chip dumping.

He told me that there were no supervisors on the floor at that time and he how to get rid of blackjack table on betonline no idea why my account had been suspended again. I am continuing trying to get all my hand histories from BetOnline, but they are not sending them to me because they know I have done nothing wrong and are trying to find every excuse not to pay me.

There was a rare few times when I was multi tabling Blackjack sweet would time out due to the lag and timing out on their site leads to your hand being mucked. I responded requesting all hand histories of every hand Counter html codepen had ever played on the site.

I Go on LiveChat on November 9, and JD informs me my account has been reviewed and verified and I can now request another withdrawal. But now, finally I've got the evidence in the hand history I had 2 pairs and they gave the win to an ace high!

After arguing and attempting to try and talk to the manager I reluctantly said OK. I received no response and sent another email requesting these hand histories.

She said he still was not, and she recommended that I call 1- because for these issues speaking on the phone is better. It would be brutal to get stiffed for such a large sum. It is absolutely infuriating.

Its been two weeks im tired of talking to their less than intelligent customer service. I have proof of them claiming my account had been cleared and I could now request a new payout, and then after that and going through the rollover excuse, they come back again and claim that I chip dumped. I got a email back saying that my email was being sent to management but never got a response back after that. I immediately emailed support and within a few days I was refunded the pot. Luckily he was more fortunate than me and today he was able to get them to unfreeze his account. Although you did say you play NL and its difficult to get money over there, so made some sense for you to keep it in there. I said OK. This is completely untrue because I never received any deposit bonus, but at this point I did not challenge the ruling and meet the rollover requirement by betting the amount needed on a tennis match so I could withdrawal. I have never cheated or chip dumped on BetOnline or any site ever, and am willing and want to have all my hand histories reviewed by someone outside of BetOnline. When I attempted to make my first withdrawal the first of the many excuses and my problems occurred. They froze his account accused him of chip dumping and would not send him the hand histories. My first experience with the poker room was positive even though the software sucks horribly and is very slow. I am more than happy and would be ecstatic to have all the hand histories reviewed by someone outside of BetOnline. It doesn't happen on every hand, but when it does happen the players are always all-in and the winner loses all their money and they get booted from the tournament. Socrates has a really good point.. I could not believe this had happened when my account had just been reviewed and successfully verified, and I had been told that I was clear to request a new payout. GL, glad it looks like it is getting resolved. At first I thought I was imagining it because the server bumps you off and you can't look up the hand history. I will be keeping this thread and all of my threads updated as fast as I can. If that is ok with you. He personally told them about my situation and how it has taken longer for me and he said the manager said that he would personally look into it right away. This is truly a nightmare situation. Heard some bad things both on p5s and from a friend after I asked him about it. When I checked the morning of November 10, to see if it had been processed it said it had been declined due to me not meeting my rollover requirement. This exact same thing happened to him. I will not give up until I am paid by BetOnline or they are out of business. I wish you the best of luck getting this resolved, and please update the thread as things progress or if things are stalling. Although before this I hadn't really heard any bad things about them. This type of stuff makes me sick.